About Us

Welcome to Melinae, an online fashion store dedicated to elegant dresses and timeless styles.

We focus on offering elegant dresses designed for customers looking for versatile and easy-to-wear fashion for different occasions.

Our Collection

Our collection focuses on elegant silhouettes, versatile designs, and styles suitable for a variety of occasions. We aim to provide clear product information and a straightforward online shopping experience.

Our Customer Commitment

We aim to provide transparent product information, clear ordering and payment information, reliable delivery, and responsive customer service.

For Australian consumer purchases, our customer policies operate subject to the Competition and Consumer Act 2010 (Cth), Schedule 2 — Australian Consumer Law (ACL).

In particular, the ACL includes consumer guarantees under sections 54, 55 and 56 relating to acceptable quality, fitness for disclosed purpose, and correspondence with description.

Order Processing and Delivery

Orders are generally processed within 1–3 business days, with an estimated delivery time of 6–9 business days after processing.

Delivery times are estimates and may vary depending on the carrier and circumstances outside our reasonable control.

Customer Service

Our customer service team is available Monday to Saturday from 9:00 AM to 6:00 PM (AEST/AEDT). We are closed on Sundays.

For questions regarding products, orders, payments, delivery, returns, or other matters, please contact us using the information below.

Contact Information

Melinae
14 Zieria Ave
North Nowra NSW 2541
Australia

Website: www.melinae.shop
Email: hello@melinae.shop
Phone: +61 355 568 722